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Cancellations and Modifications

You can cancel your orders at amfez.com

What is Amfez.com's Cancellation Policy?

You can cancel an order until it has been processed in our warehouse by going to the 'Amfez' section of the website. This includes items purchased on sale. Any amount you paid will be credited back into your Amfez.com account in the form of Cashback or Coupon code which u may redeem in the next purchase at amfez.com .

Can I modify the shipping address of my order after it has been placed?

Yes. You can modify the shipping address of your order before we have processed (shipped) it, by contacting our customer support team at +91-945-7682-945

Ijust cancelled my order. When will I receive my refund?

If you have selected Cash on Delivery, there is no amount to refund because you haven't paid for your order. For payments made using a Credit Card, Debit Card, or Net Banking, you will receive a refund in your Amfez.com Cashback account or will get a same amount of coupon code immediately after your order has been cancelled. Any coupons used are also reinstated it to your account

If you have made your payment using a Credit Card, Debit Card, or net banking and would like a refund to your bank account, please get in touch with our customer support team.

 

Returns

You can return/exchange your orders in Amfez.com

What is Amfez.com's Return and Exchange Policy?

Amfez.com's Return and Exchange Policy offers you the option to return or exchange items purchased on Amfez.com within 15 days of receipt. In case of returns, we will credit the amount you paid for the products as cashback into your Amfez cashback account or by providing the cashback coupon code. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However an exchange is subject to availability of the item in our stock.

The following EXCEPTIONS and RULES apply to this Policy:

  1. Certain Jewelry, ornaments, bangles and some accessories cannot be exchanged or returned.

The list of such items includes

 

  1. Anklets, Bangles, Earrings, Bracelets, Brooches, Earrings, Pendants, Necklaces and Rings.
  2. Wrist-BandsOnly self-ship return allowed for such items, the pickup facility will not be available.
    1. Due to their intimate nature, we handle returns and exchanges some items differently
    2. These items cannot be exchanged.
    1. Fine jewelry products must be returned within 3 days from the day of delivery, To return your fine jewelry purchase, please call customer care at +91-945-7682-945
    2. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
    3. Only size exchanges are allowed. Items can be exchanged for a similar size or a different size.
    4. Exchanges are allowed only if your address is serviceable for an Exchange by our logistics team.
    5. In case you had purchased an item which has a free gift/offer associated with it and you wish to return the item,maximum of Refunds/Free item MRP will be debited until the satisfactory receipt of all free gift(s)/offer item(s) that are shipped along with it.
    6. If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
    7. Once your return is received by us, you will be reimbursed Rs 49/- towards shipping costs per order/parcel, if self-shipped. This is subject to your return having met the requirements of this Policy.

What is Amfez.com's 15 day return and exchange policy? How does it work?

Amfez.com's 15 day returns and exchange policy gives you an option to return or exchange items purchased on Amfez.com for any reason 

within 15 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition

There are two ways to return the product to us. In most locations we offer a free pick up service for your return. You will see a pickup option when you submit a return request. If we don't offer a pick up at your location, or if you prefer, you can ship an item back to us. In such cases, we will credit your cashback account with Rs.49 to cover your cost of shipping the product back to us.

Once we pick up or receive your return, we will do a quality check of the product at our end and if the product passes our quality check we will credit the amount you paid for the products as cashback into your Amfez.com account. If you wish to receive a refund instead, please send an email with the following details from your registered email address to care@amfez.com. If the picked up product does not pass the quality check we shall return it back to you.

  1. Order Number
    1. Bank Name
    2. Account Holder Name
    3. Bank Account Number
    4. Branch Address
    5. IFSC Code

You can exchange an item purchased from Amfez.com for a new size or the original size for no extra charge. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain a cash-back refund and purchase the new item separately.

The following products sold on Amfez.com are exceptions to this policy:

  1. Certain innerwear, cosmetics, socks, deodorants, perfumes, fashion accessories, hair accessories cannot be exchanged or returned. The list of items where returns or exchanges is not supported includes:
    1. Bra, Vests, Briefs, Trunks and Lingerie.
      1. Anklets, Bangles, Earrings, Bracelets, Brooches, Earrings, Pendants, Necklaces and Rings.
      2. Mittens, Socks and Wrist-Bands.
      3. Fine jewelry products must be returned within 3 days of delivery.

 

How do I return a product to Amfez.com?

To return a product to Amfez.com, please follow these steps:

Create a Returns Request online by going to the Amfez section of Amfez.com. You can return almost all products purchased from Amfez.com within 15 days of receiving the product. Follow the screens that come up after clicking on 'Return a Product' button. Please make a note of the Return ID that that we generate at the end of the process.

Fill out a returns form: You can use the returns form that was sent with the order or download and print one at the link available by clicking on your return ID. If you don't have the returns form or can't access a printer, please write the following information on a sheet of paper and use that sheet as the returns form:

  1. Order No
  2. Return Id

Keep the item ready for pick up or ship it to us: You can choose to schedule a pick-up of your order or self-ship your return to us. We offer pick-ups of your return in select locations - this option will be available to you when you submit your return online.

  1. Pick-up: If you choose to schedule a pick-up, please put the product with accompanying tag and a filled out returns form in a packet. Leave the packet ready and open to expedite the return pickup. Our staff will initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Distribution Center. Once your product has been approved by our quality staff we will credit your account with cashback.
  2. Self-ship: If you choose to self-ship, please pack the product in its original package with accompanying tags and a filled out returns form. Kindly address the package to the address of the delivery center closest to you. We have listed out the addresses of the delivery centers in another section on this page.

We will send you a confirmation email as we receive the shipment at our warehouse. At any time, you can track the status of your return request by going to the Amfez section.

 

How do I place an exchange request on Amfez.com?

If you would like to exchange some products purchased from Amfez.com, please follow these steps:

  1. Create an exchange request online. You can exchange any product purchased from Amfez.com within 15 days of delivery by going to the Amfez section. Please select the item you wish to exchange. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference

Fill out a returns form for the original product that you are exchanging. You can use the returns form that was sent with the 

  1. original order. If you don't have a returns form, please write the following information on a sheet of paper and use this sheet as the returns form.Exchange Order Id
    1. Original Order Id,
  2. Place the product in a packet but do not seal it. In the packet, please include the product along with the tags that it came with and a completed returns form
  3. Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.,
  4. At any time, you can track the status of your exchange requests by going to the My Amfez section.

How long would it take me to receive the refund for my return?

It can take up to 15 days for you to receive your refund. We take up to 2 days to process the refund once we receive the product at our returns processing facility. Therefore the return time really depends on the time it takes the courier company to deliver the packet to the returns processing facilty.

How do I return multiple products from a single order?

If you are returning multiple products from a single order, you will receive a separate Return ID and email for each item. However, you can ship all the products delivered in a single order in a single shipment. Please include the Return IDs for all the products in a single return form.

Does Amfez.com pick up the product I want to return from my location?

Currently we pickup returns only in select PIN Codes. If your delivery location is serviceable, you will be able to see and select the pickup option when you queue your return online.

We will pick up the return within 72 hours of your placing the request. Please keep the return shipment ready.

I would like to Self-Ship the return myself to Amfez.com. How can I do this?

If your pincode is not covered by our pickup service, you will need to self-ship the return item by courier. If we do not offer a return pick up service in your area or you choose to ship the return to us, please send the return package and the returns form inside to the nearest delivery centre. For all self-shipped returns, you will be reimbursed Rs. 49 towards your shipping costs. This is subject to your returns being inspected and successfully processed upon receipt at our end.

Where should I send my return?

You can send the return to any one of the following addresses depending on your location: